Warranty

Warranty coverage and duration vary by product, brand, and manufacturer. The warranty information provided with the product, on its product page, or on the applicable invoice determines the coverage for that item.

If a covered defect occurs during the applicable warranty period, the product may be assessed for repair or replacement according to its warranty terms. Inspection may be required before the available remedy can be confirmed.

Contact Mohoda support and provide:

• Your order number and invoice or proof of purchase
• The product name, model, SKU, serial number, or IMEI
• A clear description of the issue
• Photographs or videos showing the issue, where possible

Our support team will review the information and explain the next steps under the applicable product warranty.

Please back up your personal data and remove passwords, screen locks, SIM cards, memory cards, and unrelated accessories before handing over a device for inspection or service. Include accessories only when our support team requests them.

Warranty service is different from reporting damage during delivery. Visible damage, missing items, or an incorrect product must be reported within 24 hours of delivery. Keep the product and original packaging in the condition received while your report is reviewed.

Email: support@mohoda.com
Phone: +977 9851403794
Location: Kathmandu, Nepal